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Learn more about our Terms & Conditions, Privacy, Copyright, How to order for Us, Return & Refund Policy and How to contact Us.


These are the terms and conditions of our agreement which apply to all purchases of products by you from Online Baby Shop and you should read them carefully. We may change these terms from time to time without prior notice and therefore you should check the current version on before you make a purchase. By placing an order at our baby online shop website you agree to these terms and conditions set out below.


At certain points in the website navigation, you may be asked to share your email address or other personal identifying information with us. As provided in these Terms and Conditions, such information will never be distributed to a third party and it will never be publicly visible without your express written consent. 

Your email address will only be used to send you the newsletter and/or to alert you to any information that you have specifically requested you be notified about.


Any and all of the content presented in our online baby shop at website is, unless explicitly stated otherwise, subject to a copyright held by It is permissible to link to content from this site as long as the original source is clearly stated, but the wholesale reproduction or partial modification of content is not permitted. Exceptions are granted only if you receive prior written consent from


You can submit an order for products on by completing the details required on the checkout process pages and clicking the “Place Order” button. 

We will send you an order acknowledgement email detailing the products you have ordered. This is an acknowledgement of receipt of your order only and not confirmation of acceptance of your order by us. 

When your product is despatched,  we will send you an order status update email.

Our acceptance of your order will take place when we dispatch the products you have ordered, at which point a contract will come into existence between you and us. You may cancel your order at any time before we have accepted it by either contacting us via the “contact us” link on the website or by email to

There may be certain circumstances in which we are unable to accept your order. These include where: 
1) The product you ordered is out of stock; 
2) We are unable to obtain authorisation for your payment; 
3) We have identified a pricing or product description error;
4) Discounts have been incorrectly applied; 
5) If we believe items in the order or other orders placed by you are being purchased in bulk for resale and not for personal use.
6) If a personalised product was ordered and Cash Payment method was selected - all personalised products have to be paid before they are made.
7) If coupon was used incorrectly.
If we are unable to accept your order, we will inform you as soon as possible and will not charge you.


If you are not happy with your purchase, we will accept a return of a unused, unopened product within 14 days. Once we receive the returned item we will then give a full refund (excluding shipping). Please allow 3-5 working days for your refund to be processed. Discounted or personalised products are not eligible for a return. Returned items must be delivered to us unused, unopened, in original packaging and in the condition, they were received or may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, you will have to collect your item or once again cover postage cost - as your return will not be accepted. 

  • Please Note, Refunds may be subject to processing fees charged by the payment processor.

Refund Policy


Should you have any further questions, concerns, or queries about these Terms and Conditions, or if you encounter difficulties while navigating and using the site, please contact our team by submitting contact form on our website or e-mail us at

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